This print-based training program, developed by the Educational Institute in partnership with TripAdvisor®, provides clear information on how front-line staff can encourage positive reviews by providing exceptional guest service.
Tens of millions of travelers share reviews of their hotel stays on TripAdvisor®, the world’s largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. This training shows how managing a property’s online reputation is essential and how guest reviews can contribute to a property’s bottom line.

Topics include:

• An overview of TripAdvisor® and their policies on fraud, threats, and blackmail
• Where negative reviews come from
• Manager and employee roles in the review process
• The workbook is suitable for individual or group training.