Certified Front Desk Representative (HSC)

These hospitality skills certifications recognize the skills and knowledge needed to succeed within a line position.
• Certified Front Desk Representative
• Certified Restaurant Server
• Certified Guestroom Attendant
• Certified Maintenance Employee
• Certified Kitchen Cook

Prerequisites
Complete the START study resource for designated hospitality position. These position-specific training programs (Front Desk Representative, Guestroom Attendant, Restaurant Server, and Maintenance Employee) include activities, printable checklists and worksheets, and quizzes to test the learner’s mastery
of required tasks and skills.

Program Details
Each certification is supported by the START (Skills, Tasks, and Results Training) program. This training resource provides the skills and knowledge training
objectives with performance assessments to achieve success and recognition for the job.
Fee includes
• Paper-based study guide; or three-month access to the online study resource
• First exam
• Certificate and lapel pin upon successful completion of the exam

Exam
• Exam consists of 30 multiple-choice questions that must be answered within one-hour time period.
• Passing score: 70% or higher.
• Paper-based exam to be proctored by instructor when attending a workshop/review session or proctored by on-the-job Trainer.
• Access to the online certification exam is provided upon completing the web-based study resource.