Certified Hospitality Supervisor (CHS®)

 Hospitality supervisors must have effective skills such as leadership, time management, and communication. They must keep pace with change, improve their knowledge, and share their experience with others. The Certified Hospitality Supervisor (CHS®) provides recognition for these skills. The CHS® designation may be used on letterhead, business cards, and other writings. 

 Prerequisites :

Candidate time in position: 3 months, OR

• One current AHLEI supervisor, management, department head, or executive certification eliminates time requirement 

• Completion of AHLEI’s Supervisory Skill Builders series eliminates time requirement.

Qualifying Candidate

A person who supervises two or more individuals; has job duties in the hospitality industry that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within a department.

 Recertification: None.

Topics covered

1.         Supervision

2.         Leadership

3.         Time Management

4.         Effective Communication

5.         Problem Solving and Conflict Resolution

6.         Orientation and Training

7.         Motivation and Team Building

8.         Staffing and Scheduling

9.         Improving Employee Performance

Application

Candidates must submit an application and meet the necessary prerequisites. The CHS® program must be completed within six months from enrollment.

Fee includes

• First exam

• Certificate and lapel pin upon successful completion of the exam 

Suggested study material

• Supervisory Skill Builders program

Exam

We require that individuals arrange to take their examination under the supervision of an approved proctor.

• English Exam consists of 100 multiple-choice questions that must be answered within a two-hour time period.

• Chinese Exam consists of 125 multiple-choice questions that must be answered within a three-hour time period.

• Passing score: 70% or higher.