Hospitality is a people industry, and this textbook will teach readers how to manage the important human resources who provide services within a hospitality operation. They’ll learn how to fulfill the requirements of U.S. employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity. The new edition has been revised to reflect changing economic conditions and industry trends.

Updated content in the fifth edition include:

• The impact of the post-recession economy on recruiting, selection, retention, and turnover
• How companies use social media to learn about job applicants
• The latest trends in effective incentive programs and industry benefits
• The changing face of unions and new trends in organizing and collective bargaining
• Social responsibility issues, including what companies are doing (and not doing) right

This textbook includes a keycode that will provide access to an online component that presents additional, interactive material to reinforce the book’s content. This online component includes video clips, short quizzes, case studies, definitions, links to relevant websites, interactive exercises, and industry news.

Authors:
Robert H. Woods, Ph.D., CHRE, University of Nevada, Las Vegas,
Misty M. Johanson, Ph.D., DePaul University,
Michael P. Sciarini, Ph.D., Grand Valley State University
©2012, 14 chapters, Softbound
ISBN 978-0-86612-380-8