Housekeeping is critical to the success of today’s hospitality operations. This eText shows what it takes to direct day-to-day operations of this department, from big-picture management issues to technical details for cleaning each area.

Featured topics:

• Energy management, sustainability and “green” housekeeping (microfiber mops, reusing linens/towels, chemical use, green lighting, etc.)
• Post 9/11 security issues
• Health concerns (bedbugs, mold, viral outbreaks)
• Amenities and guestroom furnishings (bathrobes, triple sheeting, higher thread counts, “bed wars,” pillow menus, wireless Internet, etc.)
• Human resources (diversity, recruitment challenges, immigration reform laws, turnover, selection and interviewing)

This textbook comes packaged with a keycode that provides access to an online component* that presents additional, interactive material to reinforce the books content. This online component includes video clips from EI’s training resources, short quizzes, definitions, links to relevant websites, interactive exercises, and industry news.

Aleta A. Nitschke,The Rooms Chronicle and William D. Frye
©2008, 14 chapters, Softbound
ISBN 978-0-86612-387-7 – See more at: https://ahlei.org/Products/Books/Managing-Housekeeping-Operations-Revised/#sthash.8QALxUtJ.dpuf